![]() To manually reset your headphones: Start with your headphones powered off. If the reset does not resolve the issue, file a warranty claim here.Ī manual reset can help resolve some sound quality issues. Your headphones are now reset and can be re-paired to your device. If both are turned up, please reset the headphones by following these instructions: Please confirm that the volume is turned up on both your device and on the headphones. If this does not resolve the issue, please file a warranty claim here. If using a phone, please check your accessibility settings to ensure the volume is equally balanced between both left and right sides. My headphones only have sound on one side. My headphones keep disconnecting from my devices. ![]() You'll hear beeps and/or feel vibrations. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. These issues can most often be resolved with an updated Bluetooth driver.ģ. While most of our Windows 10 customers are able to pair their headphones to their computer without issue, there are some who experience difficulties. My headphones won’t pair to my Windows 10 computer. Most of our customers have had good luck with this driver. These issues can most often be resolved with an updated Bluetooth driver. While most of our Windows 7 customers are able to pair their headphones to their computer without issue, there are some who experience difficulties. My headphones won’t pair to my Windows 7 computer. If you continue to be unable to pair your headphones, please contact our Customer Happiness Team. In addition, we suggest turning the phone off and back on again before beginning the pairing process. Press and hold the multifunction button, volume+ button and volume- (all three buttons) button simultaneously for 3-5 seconds. Your headphones will turn on, and then the LED light will flash red and blue.ģ. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Start with your headphones powered off.Ģ. You can perform a manual reset on your headphones by following these instructions:ġ. Nearly all connectivity issues are resolved with a manual reset. My headphones turn themselves off without being prompted. If the headphones continue to not charge, file a warranty claim here. Test the headphones with the alternate magnetic charging cable. If you continue to be unable to enter pairing mode, please contact our Customer Happiness Team. ![]() Audrey will say “Pairing” and the LED light will flash red and blue, signaling pairing mode. Audrey will say “Welcome to AfterShokz.” Continue holding the volume+ button. Audrey will say “AfterShokz.” If you continue to be unable to power on your headphones, please contact our Customer Happiness Team.Ĭonfirm that you are beginning with your headphones powered off, and pressing and holding the volume+ button for 5-7 seconds. Confirm that you are pressing and holding the volume+ button, which acts as the power button on Aeropex, for 3-5 seconds.
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